FAQ

Frequently asked questions about products, orders, shipping and technical standards

Company Info

Learn about Jiesheng Steel Pipe, factory scale and certifications

Q1Where is Jiesheng Steel Pipe located?

Jiesheng Steel Pipe (Shandong) Co., Ltd. is located in the Economic and Technological Development Zone, Liaocheng City, Shandong Province, China. Our factory covers 50,000+ m2 with modern workshops and annual capacity of 600,000+ tons.

Q2What is your factory scale and production capacity?

We have 50,000+ m2 of production facilities equipped with advanced cold drawing lines, deep hole boring equipment, heat treatment furnaces, straightening machines and NDT inspection systems. Annual capacity exceeds 600,000 tons covering seamless pipes, precision pipes, stainless steel and round bars.

Q3Do you have international certifications?

Yes, we hold ISO 9001 Quality Management System Certification, IATF16949 Automotive Quality Management System Certification, CMA Inspection & Testing Institution Qualification, and are recognized as a National High-tech Enterprise. Our products comply with ASTM, EN, JIS, GB standards. Third-party inspection by SGS, BV, TUV is available upon request.

Q4Can I visit your factory?

Absolutely! We welcome factory visits. Please contact us in advance to schedule. We can arrange airport pickup and accommodation. An on-site visit gives you direct insight into our production capabilities.

Products & Quality

Our product range, grades and quality assurance system

Q5What products do you offer?

We offer structural pipes, fluid pipes, L/M pressure boiler pipes, HP boiler pipes, hydraulic prop pipes, petroleum cracking pipes, line pipes, tubing & casing, fertilizer pipes, nuclear power pipes, cold drawn precision pipes, deep hole boring pipes, stainless steel pipes/plates, and round bars (carbon, alloy, stainless, special and mold steel).

Q6What steel grades are available?

We stock carbon steel (20#, 45#, Q345B), alloy steel (15CrMo, 12Cr1MoV, 42CrMo, 35CrMo), stainless steel (304/304L, 316/316L, 321, 310S, 2205, 2507) and special grades. Full cross-standard comparison on our Products page.

Q7Can you provide Material Test Certificates (MTC)?

Yes, every shipment includes EN 10204 3.1 MTC. 3.2 certificates and third-party inspection (SGS, BV, TUV, ABS, DNV) are available upon request.

Q8What is the Minimum Order Quantity (MOQ)?

MOQ varies by product. Standard seamless pipes typically 1-3 tons; special grades or custom sizes may require 5-10 tons. We support trial orders.

Q9How do you ensure product quality?

We strictly follow ISO 9001 quality management. Each batch undergoes spectrometer chemical analysis, mechanical testing (tensile/impact/hardness), dimensional inspection, NDT (ultrasonic/eddy current), and hydrostatic testing before shipment.

Orders & Payment

Order process, payment methods and quotations

Q10How do I place an order?

Send us your requirements (OD, WT, length, grade, quantity) and we provide a quotation within 24 hours. After confirmation, we issue a Proforma Invoice. Production or shipment begins upon receipt of deposit.

Q11What payment methods do you accept?

We accept T/T (30% deposit + 70% before shipment or against B/L copy) and L/C at sight. Long-term partners may qualify for D/P or O/A terms.

Q12What is your typical delivery time?

Stock items ship within 7-15 days. Custom production takes 15-30 days depending on quantity and specifications. We maintain large inventory for fast turnaround.

Q13How do I get a quotation?

Email us at sales@jieshengsteel.com or contact us via WhatsApp/WeChat with your specifications. We reply with detailed quotation including price, delivery and payment terms within 24 hours.

Shipping & Logistics

Packaging, shipping channels and international logistics

Q14What packaging options do you offer?

Standard export packaging: steel strip bundles with waterproof wrapping. Optional: wooden pallets, plastic end caps, anti-rust oil coating, fumigation-free wooden cases. Custom packaging available on request.

Q15How do you ship the products?

We ship by sea (FCL/LCL), rail and air freight from Qingdao, Tianjin or Shanghai ports. We partner with major shipping lines for competitive rates and reliable schedules.

Q16Do you ship to my country?

Yes! We export to 50+ countries across Asia, Middle East, Africa, Europe, Americas and Oceania. Our logistics team handles all export documentation and customs clearance.

Q17What shipping documents do you provide?

Standard documents: Commercial Invoice, Packing List, Bill of Lading, MTC, Certificate of Origin (Form E/Form A/CO). Additional documents available upon request.

Q18How long does sea shipping take?

Approximate transit times: Southeast Asia 7-12 days, Middle East 15-25 days, Africa 20-35 days, Europe 25-35 days, Americas 20-40 days. Tracking provided after shipment.

Technical & Standards

Technical parameters, standards and custom processing

Q19What standards do your products comply with?

Our products comply with GB, ASTM, ASME, EN, JIS, DIN and API standards. Cross-standard comparison tables on our Products page. Custom production to specified standards available.

Q20Can you do custom processing?

Yes, we offer cut-to-length, chamfering, heat treatment (normalizing/annealing/Q&T), surface treatment (galvanizing/painting), threading and precision machining. Please specify requirements when inquiring.

Q21What is your cold drawn pipe tolerance?

Cold drawn pipes achieve OD tolerance of +/-0.05mm and WT tolerance of +/-0.05mm for small diameters. Standard tolerances follow GB/T 3639 or customer specifications.

Q22Do you offer OEM services?

Yes, we provide OEM services including custom branding, labeling, packaging and specifications. We can produce to your drawings or samples. MOQ applies for OEM orders.

After-Sales

Our warranty and customer support services

Q23What after-sales service do you provide?

We offer a 12-month quality warranty. If any quality issues arise, we provide replacement or compensation. Our after-sales team responds within 24 hours.

Q24What if there is a quality issue with the shipment?

Please contact us immediately with photos and test reports. We will investigate promptly. If confirmed, we offer replacement, discount or refund per contract terms.

Q25Can you provide samples?

Yes, free samples for standard products (customer pays shipping). Custom products may have a sample fee refundable with bulk orders. Contact us to request samples.

Still Have Questions?

Feel free to contact us - our professional team is here to help

Address
Economic & Technological Development Zone, Liaocheng, Shandong, China
Europe Office
Cardiff, Wales, UK

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+86 13012683636 Sales Manager
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+86 15666958562 Export Manager
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